Appointment Cancellation and Rescheduling Policy for all NHS and Private Patients
We understand that sometimes plans change. To help us keep appointments available for everyone, we ask that you give us as much notice as possible if you need to cancel or reschedule.
How much notice do we need?
- Appointments up to two hours – at least two working days’ notice
- Appointments over two hours – at least three working days’ notice
- Implant treatments (consultations, surgery, reviews, or follow-ups) – at least seven working days’ notice
A ‘working day’ is defined as Monday to Friday, excluding weekends and bank holidays. Notice must be given during our normal opening hours. If sent outside these hours, it will be counted from the next working day.
You can cancel or reschedule your appointment by calling (01474) 537191 or emailing info@parrockdental.co.uk
If you give less notice than required
- Private patients – your deposit may be kept, and you may be charged up to the full cost of the missed appointment
- NHS patients – the missed appointment will be recorded and may affect your NHS registration with us
Repeated late cancellations or missed appointments
We run a waiting list so other patients can be seen quickly. If you cancel at short notice or miss appointments repeatedly, we may:
- Move you further down our waiting list, delaying your care
- De-register you from the practice (NHS patients will be removed from our NHS list; private patients may be refused further treatment)
Online Bookings
The £30 refundable deposit for online consultations will be lost if you cancel outside the notice period (two working days).
If you have X-rays or scans during your consultation, your deposit will go towards the cost of those services. We’ll always confirm costs with you before proceeding.
All online bookings are confirmed by contacting you within 48 hours. If we can’t reach you, please call us to confirm.
External Referrals
Patients who have been referred externally (for example, to hospitals or specialist services) must continue to attend their regular dental check-ups at our practice every six months. This ensures that we can maintain oversight of your oral health and provide continuity of care alongside any external treatment.
NHS Patient Registration
NHS patients are required to attend routine dental examinations to maintain their NHS registration at our practice. If an NHS patient does not attend for a period of two years, their NHS registration will lapse, and they may lose their place at the practice.
* Important Travel Note *
Please allow extra time for your journey. Traffic or transport delays aren’t accepted as reasons for late arrival or missed appointments.
Why does this matter?
These steps help us run on time, keep treatment accessible for all patients, and reduce waiting times.
Thank you for helping us provide the best care for everyone
